Privacy Policy
This Privacy Policy explains how Seek International Education Agent, operating as “IE Agents” (“IE Agents,” “we,” “us,” or “our”), collects, uses, discloses, and protects the personal information of visitors to our website ieagents.co.in (the “Website”) and users of our education and migration consultancy services (the “Services”).
By using the Website or engaging our Services, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use the Website or Services.
1. Who We Are
Seek International Education Agent (“IE Agents”) is a MARA-registered (Migration Agents Registration Authority) education and migration consultancy, with offices at:
Contact: hello@ieagents.co.in | Chennai: +91 96001 16896 | Mumbai: +91 89768 02593 | Adelaide: +61 8 8245 0195
For the purposes of applicable data protection law, IE Agents is the data controller/data fiduciary in respect of personal information collected through the Website and our Services.
2. Information We Collect
2.1 Information you provide directly
Enquiry/consultation forms: name, email address, phone number/WhatsApp number, highest qualification, course level of interest, preferred study destination/state, intended start date, and any message or comments you submit.
Onboarding and case-file information (once you engage us as a client): passport and identity details, academic transcripts and certificates, English test scores (IELTS/PTE), employment history, financial documents (income and savings evidence), health and character declarations, visa application details, and other documents required for university admission or visa/migration lodgement.
Communications: records of calls, emails, WhatsApp messages, and in-person or video meeting notes with our counsellors and MARA-registered migration agent.
Testimonials/feedback: if you provide a testimonial or review, we may publish your name and comments on the Website with your consent.
2.2 Information collected automatically
Usage data: IP address, browser type, device information, pages visited, referring URLs, and time spent on the Website, collected through cookies and similar technologies (see our Cookie Policy for details).
Analytics and marketing data: interactions with our Website and social media pages (Facebook, Instagram, LinkedIn, YouTube), collected via analytics and advertising tools.
2.3 Information from third parties
We may receive information about you from partner universities, education providers, financial institutions (for education loan assistance), or from referrals made by existing clients or agents, where you have consented to such information being shared with us.
3. How We Use Your Information
We use personal information to:
- Respond to enquiries and provide free counselling/consultation as requested.
- Assess your eligibility for courses, scholarships, student visas, and skilled migration/PR pathways.
- Prepare and lodge university applications, scholarship applications, and visa/migration applications on your behalf, where you have engaged us to do so.
- Communicate with you via phone, email, and WhatsApp regarding your application status and next steps.
- Facilitate introductions to partner universities, education loan providers, accommodation providers, and other third parties necessary to deliver our Services.
- Comply with our obligations as a registered migration agent, including recordkeeping obligations under Australian migration law and MARA’s Code of Conduct.
- Improve our Website, Services, and marketing communications, including through analytics.
- Send you updates, newsletters, or promotional communications, where you have opted in (you may opt out at any time).
- Comply with applicable legal, regulatory, and audit requirements.
4. Legal Basis for Processing
Where the Indian Digital Personal Data Protection Act, 2023 (“DPDP Act”) applies, we process your personal data on the basis of your consent (for example, when you submit an enquiry form) or where processing is necessary to provide a service you have requested, to comply with a legal obligation, or for other permitted “legitimate uses” recognised under the DPDP Act.
Where you engage us for Australian migration services, we and our MARA-registered migration agent may also be subject to obligations under Australian law, including the Migration Act 1958 (Cth) and the MARA Code of Conduct, which may require us to retain and, in some circumstances, disclose your information to the Department of Home Affairs or other Australian authorities.
5. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Partner universities and education providers, to process your applications, offers, and enrolment.
- Australian and Indian government/regulatory bodies, including the Department of Home Affairs, VFS/visa application centres, and MARA, where required for visa, migration, or compliance purposes.
- Financial institutions, where you request assistance with an education loan.
- Service providers who support our operations (e.g., IT hosting, email/WhatsApp business messaging providers, analytics providers, payment processors), under confidentiality obligations.
- Professional advisors (lawyers, auditors) where necessary.
- Successors in the event of a merger, acquisition, or sale of business assets.
- Where required by law, court order, or governmental request.
We require third parties to keep your information confidential and to use it only for the purposes for which it was shared.
6. International Data Transfers
Because our Services relate to studying, working, and migrating to Australia, your personal information may be transferred to and processed in Australia (including by our Adelaide office, partner universities, and Australian government bodies) and other countries where our partner institutions are located. By using our Services, you consent to this cross-border transfer, which we take reasonable steps to ensure is handled securely and in line with this Policy.
7. Data Retention
We retain personal information for as long as necessary to:
- Provide the Services you have requested;
- Comply with recordkeeping obligations under MARA’s Code of Conduct and Australian migration law (which may require retention of client files for a minimum period after a matter concludes);
- Meet other legal, accounting, or regulatory requirements.
Once no longer required, we securely delete or anonymise your information.
8. Data Security
We implement reasonable technical and organisational measures - including access controls, secure storage, and staff confidentiality obligations - to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
Subject to applicable law (including the DPDP Act, 2023), you may have the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Withdraw consent (where processing is based on consent), without affecting the lawfulness of processing before withdrawal;
- Request erasure of your personal information, subject to our legal and regulatory retention obligations;
- Nominate a consent manager, lodge a grievance with us, and, if unresolved, approach the Data Protection Board of India (once operative) or other competent authority;
- Opt out of marketing communications at any time by clicking “unsubscribe” or contacting us directly.
To exercise any of these rights, contact us at hello@ieagents.co.in.
10. Children’s Privacy
Our Website and Services are intended for individuals who are at least 18 years old, or who are accessing the Website with the involvement of a parent/guardian (for example, a parent enquiring on behalf of a prospective student). We do not knowingly collect personal information from children without appropriate parental/guardian consent.
11. Third-Party Links
Our Website may contain links to third-party websites (e.g., partner universities, Australian government sites, social media platforms). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies separately.
12. Cookies
Our use of cookies and similar tracking technologies is described in our separate Cookie Policy, which forms part of this Privacy Policy.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The “Last updated” date at the top of this page will indicate when changes were made. We encourage you to review this Policy periodically.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact: