Terms and Conditions

1. About Us

IE Agents (Seek International Education Agent) is a MARA-registered (Migration Agents Registration Authority) education and migration consultancy assisting students and skilled professionals with study, work, and migration pathways to Australia, with offices in Chennai, Mumbai, and Adelaide.

Registered/Operating Offices:

Contact: hello@ieagents.co.in

2. Nature of Our Services

2.1 IE Agents provides education counselling, university/course selection guidance, scholarship guidance, education loan referrals, student visa (subclass 500) preparation support, skilled migration and PR pathway guidance, accommodation guidance, and pre-departure/post-arrival support.

2.2 Where migration advice is provided, this is done under the oversight of a Registered Migration Agent in accordance with the MARA Code of Conduct. Non-migration services (e.g., course/university counselling) may be provided by our education counsellors, who are not themselves registered migration agents unless stated.

2.3 We do not guarantee admission to any university or course, the grant of any scholarship, the grant of any visa, or any migration/PR outcome. All applications are subject to the sole discretion of the relevant university, government department, or authority (including the Australian Department of Home Affairs). Our role is to assist, advise, and prepare applications to the best professional standard - the final decision always rests with the relevant third-party authority.

2.4 Initial counselling/consultation as advertised on the Website is free and without obligation. Fees for ongoing case management, application lodgement, or migration agent services (if any) will be communicated to you in writing before you engage the paid Service, together with our fee and refund policy.

3. Eligibility and Accuracy of Information

3.1 By using the Website or engaging our Services, you confirm that you are at least 18 years of age, or are using the Website with the involvement of a parent or guardian.

3.2 You agree to provide accurate, current, and complete information when submitting enquiry forms or documents to us. You are solely responsible for the accuracy and authenticity of all documents (academic, financial, identity, etc.) submitted to us or, through us, to any university, government department, or third party. Submission of false or misleading information may result in termination of our Services and/or rejection of your application by the relevant authority, for which IE Agents bears no liability.

4. Fees, Payments, and Refunds

4.1 Where applicable, our service fees, payment schedule, and refund terms will be set out in a separate written service agreement or fee schedule provided to you before you engage a paid Service. In the event of any conflict, the specific written service agreement will prevail over these Terms in relation to fees and refunds.

4.2 University or institution-related payments (e.g., tuition deposits, application fees) are payable directly to the relevant institution and are governed by that institution’s own terms and refund policy - IE Agents is not responsible for refunds of such third-party payments.

4.3 Government and statutory fees (e.g., visa application charges, OSHC premiums) are non-refundable once paid to the relevant authority or provider, regardless of the outcome of your application.

5. No Guarantee of Outcome; Limitation of Liability

5.1 While we strive to provide accurate, professional, and up-to-date guidance (including the “98% visa success” and similar statistics referenced on our Website, which reflect our historical track record and are not a guarantee of your individual outcome), visa, admission, scholarship, and migration decisions are made solely by third parties (universities, government departments, and authorities) based on criteria outside our control, including changes in law, policy, or quota.

5.2 To the maximum extent permitted by applicable law, IE Agents, its counsellors, and its registered migration agent shall not be liable for any indirect, incidental, special, or consequential loss or damage arising from your use of the Website or Services, including loss of admission, visa refusal, delays, or financial loss, except where such liability cannot be excluded under mandatory law or the MARA Code of Conduct.

5.3 Nothing in these Terms limits any liability that cannot be limited or excluded under Indian law or the Australian Consumer Law/Migration Act where applicable.

6. Your Responsibilities

You agree not to:

• Use the Website for any unlawful purpose or in violation of these Terms;
• Submit false, fraudulent, or misleading documents or information;
• Attempt to gain unauthorised access to the Website, our systems, or other users’ data;
• Copy, reproduce, or misuse content from the Website for commercial purposes without our written consent;
• Interfere with the proper functioning of the Website (e.g., through malware, scraping, or denial-of-service activity).

7. Intellectual Property

All content on the Website - including text, graphics, logos, images, the IE Agents name and branding, and course/service descriptions - is the property of IE Agents or its licensors and is protected by applicable intellectual property laws. You may view and print content for personal, non-commercial use only. No other use, reproduction, or distribution is permitted without our prior written consent.

8. Third-Party Links and Services

The Website may link to third-party websites (e.g., partner universities, government portals, WhatsApp, social media platforms). We do not control and are not responsible for the content, accuracy, or practices of these third-party sites. Your use of such third-party services (including WhatsApp Business messaging) is subject to their own terms and privacy policies.

9. Testimonials

Testimonials and success stories displayed on the Website reflect the individual experiences of specific clients and are not a guarantee that you will achieve similar results. Testimonials are used with the consent of the individuals concerned.

10. Termination

We may suspend or terminate your access to the Website or our Services, without notice, if we reasonably believe you have breached these Terms, provided false information, or engaged in fraudulent or unlawful conduct. Termination of paid Services will be handled in accordance with the applicable service agreement and refund policy.

11. Privacy

Our collection and use of your personal information is governed by our Privacy Policy and Cookie Policy, which form part of these Terms by reference.

12. Disclaimer of Warranties

The Website and its content are provided on an “as is” and “as available” basis. While we take care to keep information (including visa processing times, IELTS score requirements, course and PR pathway information) accurate and current, immigration rules, university requirements, and government policies can change without notice. We do not warrant that the Website will be uninterrupted, error-free, or that all information is complete or up to date at all times. You should always confirm critical, time-sensitive information (such as current visa processing times or occupation lists) with your assigned counsellor or the relevant official source.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Subject to any mandatory provisions of the MARA Code of Conduct or Australian migration law applicable to migration agent services, any disputes arising out of or in connection with these Terms or the Website shall be subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu, India.

14. Changes to These Terms

We may revise these Terms from time to time. The updated Terms will be posted on this page with a revised “Last updated” date. Your continued use of the Website or Services after changes are posted constitutes your acceptance of the revised Terms.

15. Contact Us

For questions about these Terms, please contact: